RETURN POLICY                   

 

Thank you for shopping with GeneralTechShop. We want you to be fully satisfied with every purchase. If for any reason you are not happy with your order, we’re here to help.

1. Eligibility for Returns

You may request a return within 7 days from the date of delivery, provided that:

  • The item is unused, undamaged, and in original packaging

  • All accessories, manuals, and free items are included

  • The product is in a condition suitable for resale

Non-Returnable Items

  • Products that have been used or installed

  • Consumables or hygiene-related items once opened

  • Custom-made or special-order items

  • Items marked as Final Sale or Non-Returnable

2. Defective or Wrong Item

If you receive a damaged, defective, or incorrect item:

  • We will arrange free return shipping, and

  • Provide either a replacement or full refund

Customers must report issues within 48 hours of delivery with clear photos/videos.

3. Refunds

Once we receive and inspect the returned product:

  • Approved refunds will be issued to the original payment method, or

  • As store credit if chosen by the customer

Refund processing time may vary depending on your bank or payment provider.

4. Return Shipping

  • For defective or wrong items → Free return shipping

  • For change-of-mind returns → Customer is responsible for return shipping costs

Items must be sent back using a reliable, trackable shipping method.

5. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund

  • Once shipped, the order must be received and then processed as a return

6. How to Request a Return

To initiate a return, please contact our customer support team with:

  • Order number

  • Reason for return

7. Additional Notes

  • We reserve the right to refuse returns that do not meet the conditions

  • Certain items may have warranty-based exchanges depending on the manufacturer

  • The policy may be updated without prior notice